Susan C. Friedenberg, Founder

Welcome, When I entered the Business Aviation industry as a contract Corporate Flight Attendant, I was surprised to find no relevant training programs for those in the back of a $60-$80 million jet. I relied on my instincts and experience to navigate and complete flights and work trips. Facts Training, the only evacuation/egress training company available, was my only option.

Having come from a Part 121, commercial background with two airlines, I knew this was a different industry. While I had the skills, I needed specialized training from FACTS to master private jet evacuations.

After my egress training, I joined the National Business Aviation Association’s Flight Attendant Committee for 25 years. I presented at conferences on essential marketing skills for securing contract or full-time positions in the industry.
Inspired by these presentations, I decided to create a training company that covered all aspects of private jet flying. People would visit FACTS to learn how to evacuate an aircraft but lacked knowledge about the job, employment process, and trip complexities.

Driven by this vision, I created my first manual and syllabus. I spent two days in a cabin in Big Sur, California, crafting my training materials between hiking trips. In late 1999, I successfully conducted my first two-day Corporate Flight Attendant Training in Philadelphia, accompanied by a comprehensive 45-page manual.

My esteemed training program, in operation for 27 years, offers a daily schedule of 5 days and 50 hours. My manual, affectionately called “The Bible” by my students, comprises 450 pages and weighs 8 pounds. I guide my students into the elite and remarkable industry as well-trained “A to Z” Corporate Flight Attendants. As a result, I’ve achieved my cherished and passionate career. My ultimate goal is for my students to embark on their first flight and be called back repeatedly for contract flying. I’m committed to helping them secure full-time flying positions. Some have risen to Chief Flight Attendants within Fortune 500 flight departments, while others teach egress procedures, work in aviation sales, or sell charter services. My students’ accomplishments and the success stories within my industry speak volumes about the value I bring to the field.